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Consulting Systems Engineer
Location: Santa Clara, CA
Job Type: Full Time
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Working in close cooperation with Product Management, Field Systems Engineering, and Technical Support, the Consulting Systems Engineer will play a key role in of Silver Peak's large customer deployments. The Consulting Systems Engineer will report directly to the Sr. Director of Product Management with “dotted line” reporting to the Director of Field Systems Engineering. The Consulting Systems Engineer is based in Silver Peak’s corporate office in Santa Clara, CA with primary responsibility for ensuring successful deployment of Silver Peak technology among our largest enterprise customer base.
Requirements
- MINIMUM experience for this position requires:
- Deep working knowledge of Enterprise-class L2/L3 networking and security equipment
- Functional experience in either sales engineering/technical sales roles, product/technical marketing, product line management, or engineering
- Experience with L4 – L7 protocols, and applications (file-sharing, messaging and collaboration, backup, virtualization) is a plus
- Bachelors degree in Engineering or Computer Science or related field, advanced degree a plus
- 5+ years in datacom sales engineering, technical marketing, product line management, or engineering
- Strong familiarization with Enterprise Network design including LAN/WAN architectures for both Data Centers and branch offices
- CCIE or equivalent highly desirable
- Experience in RFx response generation, product and/or applications collateral development, and competitive analysis and positioning highly desirable
- Experience in competitive analysis, product positioning, and technical product marketing for networking products highly desirable
- Familiarity with UNIX, Linux, NT, W2K, XP
Skills required:
- Proficiency in Enterprise-class L2/L3 networking and security equipment and network architectures, applications and technologies, and data-center architectures
- Strong networking fundamentals (L2/L3), and troubleshooting skills to include hands-on experience with L2/L3 networking gear CLIs.
- Strong communication (written and verbal) and presentation skills
- Impeccable follow-up
- Prior Start-up experience preferred
- Availability for occasional domestic and international travel, up to 25% of time
- Ability to competently interact with customers at a number of organizational levels and to evangelize products and architecture
Key responsibilities for this position include:
- Go-to person and recognized Subject Matter Expert for deployment of Silver Peak solutions in complex, mission-critical customer networks. This requires:
- Deep understanding of Silver Peak technology and deployment models in conjunction with CCIE-level understanding of datacom equipment (routers, switches, and firewalls) and deployment models
- Deep understanding of enterprise-class data center architectures including high-availability deployments (WCCP, VRRP, PBR, etc)
- Participation in pre-sales and post-sales customer meetings, in person, by phone, and by WebEx, to fully understand the customer’s network and deployment requirements
- Follow-up and proactive consultation with customers’ key technical contacts on an on-going basis
- Continued communication with the assigned Technical Support Engineer and Field Sales team in order to remain abreast of customer priorities and future growth plans.
- Proactively document and communicate key insights and lessons learned to all relevant personnel in the company with the goal of raising the overall level of expertise across Silver Peak.
- Providing support to the customer and assigned Technical Support Engineer and Field Systems Engineer to successfully configure, install and manage deployments
- Occasional Travel as necessary to customer sites for critical issues or network design sessions.
- Stay abreast of Silver Peak technology and that of our major competitors in order to be able to successfully position Silver Peak technology. This requires
- Continued interaction with Product Management to understand and digest new advances in Silver Peak technology, software and hardware releases, and roadmaps
- Continued interaction with Technical Marketing to understand and digest new advances in our competitors’ technology, and software and hardware releases
- Serve as a customer advocate in the further development of Silver Peak product offerings
- Collaborate with Technical Marketing, Product Management, and the Sales organization in developing best-in-class responses to customer RFx for new products, deployments, or networks
- Collaborate with Technical Marketing on competitive marketing analysis, and training of Field Systems Engineers
- Occasional participation in Marketing events (Trade shows, etc.) as required
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Data Path Software Engineer
Location: Santa Clara, CA
Job Type: Full Time
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We are currently seeking a Linux Networking Software Engineer to join our growing engineering team. As a key member of our software team, you will be responsible for the networking infrastructure subsystems. Your responsibilities include, but are not limited to, designing, developing, and documenting networking-related features for Silver Peak's award-winning NX family of products. Other responsibilities include assisting sales engineers and technical support personnel with field deployment, and participating in design/code reviews.
Requirements
- Minimum 5 years of C/C++ development experience designing and developing mission critical, high-availability systems in Linux/Unix environment
- Minimum 3 years of Linux/Unix kernel programming experience specializing on Layer 2 and TCP/IP networking stacks
- Knowledge of QoS (Quality of Service) subsystems such as traffic shaping, admission control, queuing management, etc.
- Ability to design and specify new software features from the ground up; experience in a complete development cycle and a release of at least one commercial product
- Excellent communication (oral and written) and analytical skills; creative problem-solving and independent technical decision making capabilities
- BS in CS, EE, Mathematics or other related areas required
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Embedded Software (CIFS) Design Engineer
Location: Santa Clara, CA
Job Type: Full Time
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We are currently seeking a Software Engineer with remote file system expertise to augment our Application Acceleration team. Your responsibilities include, but are not limited to, designing, developing, and documenting application acceleration-related features. Other responsibilities include assisting sales engineers and technical support personnel with field deployment of security features, and participating in design/code reviews.
Requirements
- Minimum 5 years of C/C++ development experience designing and developing mission critical, high-availability systems in Linux/Unix environment
- In-depth knowledge of CIFS/SMB remote file system protocol is required
- Knowledge of Linux Samba and VFS implementation is desirable; NFS experience is also a big plus
- Ability to design and specify new software features from the ground up; experience in a complete development cycle and a release of at least one commercial product
- Excellent communication (oral and written) and analytical skills; creative problem-solving and independent technical decision making capabilities
- MS in CS, EE, Mathematics or other related areas required
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Embedded Management Software Engineer
Location: Santa Clara, CA
Job Type: Full Time
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As a key member of the Silver Peak Network Management software team, you are responsible for the design, development, documentation, unit testing, debug, and maintenance of software components supporting the embedded-side of the Network Management software.
- 2+ years of hands-on development experience in C/C++ embedded, multi-threaded programming environment towards successful enterprise class products
- Familiar with Linux operating system or other Unix variants
- Knowledge of SNMP, SOAP and other management protocols
- Knowledge of scripting languages such as Perl, PHP, HTML and other web-related technology.
- Experience in developing CLI commands
- Excellent communication (oral and written) and analytical skills; creative problem-solving and independent technical decision making capabilities
- BS or MS in CS, EE or other relevant area
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GUI Test Engineer
Location: Santa Clara, CA
Job Type: Full Time
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We are currently seeking a Test Engineer to join our growing SQA team.
Responsibilities
As a key member of the System Test Team, you are responsible for working closely with the design and development teams to ensure a good understanding of the product or feature that is being created.
Documenting test plans and test cases to reflect these features. Also being able to perform and automate tests as well as providing clear and concise test reports.
Requirements
- At least 3 years of work experience with a networking company
- Excellent knowledge of scripting tools
- Extensive GUI test experience
- Hands on experience with GUI test tools, such as Winrunner, SilkTest or Fanfare
- Good trouble shooting /debugging skills
- Good knowledge of routing / switching
- Good knowledge of Internet protocols (TCP/IP, UDP, ICMP, ARP etc)
- Understanding of test processes (writing and executing test plans, filing bugs and following up on bug fixes)
- Good communication skills
- BS in EE or CS
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Infrastructure Software Engineer
Location: Santa Clara, CA
Job Type: Full Time
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As a key member of our software team, you will be responsible for the system and management infrastructure software. Your responsibilities include, but are not limited to, designing, developing, and documenting infrastructure software subsystems for Silver Peak’s award-winning NX family of products. Other responsibilities include assisting sales engineers and technical support personnel with field deployment, and participating in design/code reviews.
- Minimum 5 years of C/C++ development experience designing and developing mission critical, high-availability systems in Linux/Unix environment
- Minimum 5 years of experience designing and developing system and management infrastructure software, including inter-process communication, utilities, configuration database, event/alarm infrastructure, etc.
- Minimum 3 years experience with Unix environment system configuration, shell scripting, and Unix based services configuration (NTP, PAM, syslog, etc)
- Experience with Linux kernel, device drivers, and Linux networking stack would be a big plus.
- Ability to design and specify new software features from the ground up; experience in a complete development cycle and a release of at least one commercial product
- Excellent communication (oral and written) and analytical skills; creative problem-solving and independent technical decision making capabilities
- BS in CS, EE, Mathematics or other related areas required
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Inside Sales Representative
Location: Santa Clara, CA
Job Type: Full Time
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Silver Peak is seeking a proven Inside Sales Representative with a history of selling and qualifying business in medium to large accounts in a high tech environment. This is a strategic position at Silver Peak that is responsible for managing and qualifying both inbound lead opportunities as well as making outbound calls to qualify sales opportunities that fit Silver Peak’s target customer profile.
Silver Peak’s inside sales representative plan includes a base compensation, and a commission / variable compensation based on the number of qualified meetings/appointments set and the revenues achieved by the sales team in the Representative’s territory.
Responsibilities will include:
- Field inbound calls and leads from various sources and qualify for business potential.
- Outbound “cold-calling” to a to set qualified meetings / appointments to a qualified set of prospective accounts that fit Silver Peak’s customer profile
- Contact prospects and partners through, but not limited to, phone calls, email, mailings seminars, local events and other means to communicate opportunities to extend initiatives with the company.
- Collaborate with marketing, support, sales management, product management and account management to facilitate the execution of new programs, messages, campaigns, and offerings.
- Interface with and assist in sales training of partners in the representative’s territory
- Attend and assist in coordinating regional seminars with Silver Peak and partners
- Ensure handoffs to sales, business development and/or support are successful, and exceed customer's satisfaction.
- Ensure reporting and communications is frequent and bi-directional.
Job Requirements:
- Proven success in building and maintaining successful relationships with prospective and existing customers.
- Work experience should include a minimum of 5 years in a sales or sales support
- An understanding of networking, storage and/or IP technology solutions.
- Excellent communication skills are required, both written and verbal.
- BS/BA in a technical or business discipline is preferred.
- Superior knowledge of accessing and using the Internet, sales force automation, and MS Office are required.
- Experience using salesforce.com is a plus.
- Position is based in Santa Clara, California
Silver Peak Systems, Inc. is based in Santa Clara, in the heart of Silicon Valley, across from beautiful Santa Clara University and just a short walk from the CalTrain station. Silver Peak offers excellent salary, options and benefits. We are proud to be an EEO/AA employer M/F/D/V.
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Lab Manager
Location: Santa Clara, CA
Job Type: Full Time
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- Own the planning, design, procurement, documentation, assembly, bring up and ongoing maintenance of development, SQA and Escalation testbeds.
- Work with development, SQA and product management to maintain a rolling 6 month testbed strategic plan.
- Work with development and SQA to design and document new or evolve existing testbeds to support new feature testing.
- Identify and procure testbed components.
- Work with IT to coordinate the assembly and bring up of new testbeds.
- Manage the ongoing stability of the development and SQA regression testbeds.
- Configure and operate third party equipment such as routers (Cisco) and test sets (Ixia, Agilent).
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Marketing Communications Manager
Location: Santa Clara, CA
Job Type: Full Time
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Responsibilities:
- Manage corporate events, including national and international tradeshows and custom events, such as partner lunch-and-learns and webinars.
- Manage the design and distribution of sales collateral, including layout, production and fulfillment.
- Manage strategic outbound lead and awareness generating programs, including newsletters, RSS, direct mail, and advertising.
- Work with marketing team to ensure brand and messaging consistency across all outbound marketing programs.
Requirements:
- BA/BS degree in marketing or communications
- 7+ years experience in a technology marketing environment
- Experience working with channel partners preferable
- Strong written and verbal communication skills
- Very strong project management skills
- Good vendor “rolodex”
- Graphic design skills highly desirable. PhotoShop, Illustrator, and InDesign
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Product Engineer
Location: Santa Clara, CA
Job Type: Full Time
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The Product Engineer will own selecting, prototyping, integrating, qualifying and homologating standard and semi-custom hardware for all Silver Peak's appliances. There are two fundamental components to this role; developing and implementing qualification and trouble shooting processes to manage the ongoing functionality and quality of Silver Peak appliances, and owning the strategic selection of critical, commercial, industry leading server components. The Product Engineer will be the primary technical interface to suppliers of motherboards, microprocessors, disk drives and peripheral components.
Requirements:
- Drive standardization of hardware qualification to ensure scaling of operations and improved overall product quality
- Manage Silver Peak's hardware technology roadmap
- Establish relationships and proactively communicate with suppliers to assess technology trends and resolve issues as required
- Own all engineering aspects of appliance bills of materials
Experience Required:
- 2+ years of direct experience with high end server components
- Working knowledge of advanced high end 64 bit server motherboards and systems and associated components and technology trends
- System BIOS and RAID disk drive expertise
- Working knowledge of Thermal and Mechanical engineering for systems is a plus
- Linux and driver experience is desired
- Advanced technical degree or BS in Engineering
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Regional Sales Manager
Location: Texas, New York City, Chicago and Santa Clara, CA
Job Type: Full Time
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The Regional Sales Manager will be responsible for developing, driving and maintaining revenue through go to market strategies.
Requirements:
- Identifying, establishing, developing and closing business while exceeding sales targets and objectives by developing customer relationships and closing business opportunities within targeted accounts.
- Research and understands prospects’ business plans (both tactical/technical and strategic/business) and financial resources.
- Understand prospects’ buying/decision processes and business cycles that can affect these processes.
- Maintaining high level, executive contact with accounts, focusing on the establishment and maintenance of strategic relationships.
- Developing and implementing specific customer account and opportunity plans in support of company goals and quota objectives.
- Providing timely and detailed information on market needs, buying trends and competitive information.
- Ensures account understanding of competitors’ weaknesses as well as Silver Peak’s strength.
- Manages pipeline to meet sales quota and management fill requirements
- Play an important role in developing and maintaining the company’s image and reputation in the marketplace.
Experience Required:
- 10+ years demonstrated sales account management experience with a track record of above quota achievement.
- Demonstrated ability calling on and closing sales with “C” level audiences as well as other key buyers and decision makers within the organization.
- Knowledge of the networking market and storage market.
- Experience in a complex sales environment, managing large, visible, demanding customer accounts.
- A passion for winning, a strong aptitude for business strategy, excellent collaboration skills with a wide variety of internal team members, self-starter, self-confident individual with integrity and accountability, highly motivated, competitive, entrepreneurial and attracted to a challenging opportunity. Need a demonstrated ability to work in a fast-paced environment where strong organizational skills are essential and have strong problem solving, interpersonal and ownership skills, along with strong written, verbal and interpersonal skills along with strong presentation skills.
Education:
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Sales Systems Engineer
Location: Santa Clara, CA; Boston, MA; Dallas, TX; Atlanta, GA; Chicago, IL
Job Type: Full Time
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This position will team with a Regional Sales Manager and will have a common objective and be held accountable to achieving specific revenue goals.
Key Responsibilities Include:
Customer Facing:
- Participate in presales and post sales customer meetings, in person, telephonically and via
WebEx, to contribute to the technical sales effort and education of customers and partners on
Silver Peak's technology.
- Provide sales call follow-up and proactive account management of the resulting technical
relationship with the customer to help close the deal.
- Successfully configure, install and manage evaluations for accounts within the assigned
geography.
- Serve as a customer advocate in the further development of the product.
- Contribute to the completion of RFI/RFPs in coordination with the RSM
- Participate in regional Marketing events (Trade shows, table top shows, etc.)
- Stay abreast of all competitors and their products and be able to successfully position Silver Peak
technology.
- Update SalesForce.com with all pertinent information on existing opportunities, accounts and
cases in a timely fashion.
- Provide backup coverage on an as needed basis for other territories.
- Travel as necessary to customer sites.
Training:
- Conduct technical product and system admin/user training for customers and partners.
Administrative:
- Participate and provide feedback in the interview process for the Systems Engineering
candidates as we expand.
- Ensure expense reports are completed in a timely accurate manner
Experience/Background:
- BSCS or equivalent and 4+ years of experience as a Systems Engineer with a manufacturer or systems integrator.
- Strong Networking fundamentals (L2/L3), and troubleshooting skills to include hands-on experience with L2/L3 networking gear CLIs.
- Deep protocol understanding (TCP/UDP, CIFS, NFS)
- Familiarity with UNIX, Linux, NT, W2K, XP.
- Strong familiarization with Enterprise Network design to include both LAN/WAN architectures for both Data Centers and branch office connectivity.
- Strong communication (written and verbal) and presentation skills.
- "Whatever it takes" attitude and motivation to do whatever necessary to assist in closing a deal.
- Impeccable follow-up.
- Prior Start-up experience preferred.
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Senior Manager, Partner Marketing
Location: Santa Clara, CA
Job Type: Full Time
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This individual will play a vital role in the creation and communication of Silver Peak's outbound
message, with specific emphasis on partner marketing activities. The responsibilities of this
position include, but are not limited to:
- Develop high value sales tools, including technology primers, whitepapers, application notes,
data sheets, web landing pages, and customer profiles.
- Establish and cultivate relationship with pertinent technology partners, and manage these
relationships from a marketing standpoint. This includes the creation of joint solution briefs,
webinars/seminars, training material, and other tools essential for successful partnering activities.
- Manage communications with Silver Peak's channel partners. Work with these partners on joint marketing initiatives.
- Work closely with product management to create and distribute key competitive information.
Requirements:
Bachelors degree, MBA desirable.
- Minimum 10 years product marketing experience, with emphasis on enterprise networking, applications, or security.
- Strong technical and analytical skills, along with being self motivated, self managed and possessing a high degree of integrity.
- Excellent communication skills, collaborative and team-oriented.
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Software Configuration Management Engineer
Location: Santa Clara, CA
Job Type: Full Time
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We are seeking a software configuration engineer. As a key member of our engineering team, you will be responsible for all software configuration management related activities. You will work with the development team, SQA, and product management to produce software releases and oversee our automated build and release processes. You will be responsible for making our software revision control, nightly build, unit & sanity test, and defect tracking tools more efficient and scalable as the engineering team grows and software release complexity increases. You will also be responsible for maintaining best practices for branch and merge strategy that support new development, along with support for maintenance and emergency releases.
Requirements:
- Minimum 7 years of software configuration management experience supporting C/C++ development in Linux or Unix environment
- Expertise in software revision management tools such as Subversion, CVS or ClearCase
- Expertise in defect tracking tools such as Bugzilla and DDTS
- Experience with automated unit and sanity test tools (either home-grown or third party)
- Familiarity with software build environments (configure, gcc, make, etc.) on Linux or Unix platforms
- Over 7 years experience in Linux/Unix shell scripting, Perl programming and TCL/Expect scripting
- Experience in Linux/Unix system administration (client/server workstation, LDAP, file systems, database, etc.) is required
- BA or equivalent in IT related field, Software Engineering, Computer Science, or Mathematics
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Software Engineer - Intern
Location: Santa Clara, CA
Job Type: Full Time
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We are currently seeking interns to join the engineering team at Silver Peak. Internship opportunities are available in embedded software, management software, GUI design and test engineering. Silver Peak uses an innovative development approach that allows new interns to immediately take ownership of their own projects. They are also paired with a mentor to assist them in their development. Silver Peak while enjoying good market traction is still able to offer the start up experience providing interns with firsthand experience in a fast paced development environment and a rapidly growing company.
Responsibilities:
- Ownership for the specification, design, coding and unit testing of a specific project.
- Present design decisions and project plans.
- Participate in specification and code reviews.
- Demonstrate deliverables to the engineering team.
Requirements:
- Previous internship experience in a software development organization is a plus.
- Completed course work covering SW development fundamentals, data structures, networking and operating systems.
- Completed 2 or more years towards a BS in CS, EE, Mathematics or other related fields.
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Software Engineer - New Graduate
Location: Santa Clara, CA
Job Type: Full Time
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We are currently seeking new graduates to join the engineering team at Silver Peak. Development opportunities are available in embedded software, management software, GUI design and test engineering. Silver Peak uses an innovative development approach that allows new grads to immediately take ownership of their own projects. They are also paired with a mentor to assist them in their development allowing them to quickly make tangible contributions to the engineering team. Silver Peak while enjoying good market traction is still able to offer the start up experience to new grads interested in making an immediate, noticeable difference.
Responsibilities:
- Ownership for the specification, design, coding and unit testing of a feature or sub feature
- Present design decisions and project plans
- Participate in specification and code reviews
- Demonstrate features or sub features to marketing, sales and end customers.
Requirements:
- Internship experience in a software development organization.
- Experience with Linux operating systems such as Redhat, Suse, Fedora Core and/or BSD.
- BS in CS, EE, Mathematics or other related fields.
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Storage Sub System Engineer
Location: Santa Clara, CA
Job Type: Full Time
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The Storage Sub System Engineer will own the architecture, system integration, component selection and qualification of the storage sub systems in all of Silver Peak's products. There are two fundamental components to this role; designing the storage system and selecting the components, and establishing and executing a thorough qualification process to manage ongoing functionality and quality. The Storage Engineer will be the primary technical interface to suppliers of disk controllers and hard disk drives.
Responsibilities:
- Storage sub system component selection
- Storage sub system component lifecycle management
- Storage sub system qualification
- Manage Silver Peak's storage subsystem technology roadmap
- Establish relationships and proactively communicate with suppliers to assess technology trends and resolve issues as required
Requirements:
- 2+ years of direct experience with high end storage systems
- Fundamental understanding of hard disk drive technologies and manufacturing
- Fundamental understanding of various storage strategies (RAID, JBOD)
- Basis software knowledge allowing the creation of testing and diagnostic tools
- Advanced technical degree or BS in Engineering
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Support Engineer
Location: Santa Clara, CA
Job Type: Full Time
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As a member of the Silver Peak support team, you will be responsible for assisting both evaluation and production customers diagnose and fix product related problems. Troubleshooting complex networking issues is the key skill necessary for this position.
Requirements:
- Minimum of 5 years experience in a technical support position, preferably with a networking technology company.
- Deep knowledge of TCP/IP networking and storage.
- Experience supporting and troubleshooting enterprise LAN/WAN equipment is preferred.
- Understanding and diagnosing packet traces is necessary.
- Experience with networking appliances such as routers, firewalls, AFE’s, caches and proxies is important.
- Strong communication skills with customers, as well as internal company groups.
- CCIE or equivalent is preferred.
General:
- Experience with CRM systems and affinity for their use.
- Must be able to work as part of a team & be able to give and receive constructive criticism
- Must adapt to changing requirements, deadlines and priorities with a positive attitude
- Ability to be creative, efficient and productive with minimal supervision or guidance
- Excellent oral and written communication and documentation skills a must
- Ability to keep market requirements in mind
- Very hands-on person, willing to dive in and take charge, identifying and tackling key issues
- Great attitude & sense of humor
- Experience with CRM systems and affinity for their use.
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Test Engineer
Location: Santa Clara, CA
Job Type: Full Time
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Silver Peak is looking for an individual who can design, develop and implement System Test Plans and System Test Cases. Specific responsibilities include:
- Perform all aspects of feature verification, regression testing, performance, stress, stability and scale testing.
- Design and develop automated test cases.
- Debug complex problems.
- Schedule and track requested test cases.
- Evaluate and recommend the purchase of various test instrumentation.
- Provide weekly status reports on all test cases and open problem reports as well as an abbreviated summary regarding overall status
- Provide recommendation and guidance during functional spec reviews and system prototyping.
- Manage and configure System Test Lab environment including routers, target systems and test tools.
Job Requirements:
- MS +2 years experience or BS + 2 years
We are always looking for excellent talented people in all areas and if interested, submit resume to jobs@silver-peak.com.
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